TopicClassification? STATUS NUM DATE_LOGGED LOGGED_BY REGION REGION_AFFECTED SERVICE USERS_AFFECTED SHORT_DESCRIPTION SECONDLINE PROBLEM_DETAILS ACTION_OWNER NEXT_STEPS START DURATION SEVERITY REOC FIX_PRIORITY NEXT_UPDATE LOGS RELEASE_RELATED
  New 5 20060813 SupportPerson? NYK NYK Desktop Dr. Brain Blue screen of death during system startup   Memory faulty   Replace mem     3   M 20060813    
  Closed 3 20060731 SupportPerson? NYK NYK Desktop Mrs. Key Keyboard-chair error   The error is between the keyboard and the chair.   Obvious 12:00 30min 5 10 TBD 20060731    
  New 1 20060731 SupportPerson? NYK LDN Desktop Mr Foo Bar problem   Mr. Foo has the bar problem   Fix the bar problem once and forever 11:00 2h 5 10 TBD 20060731    
  New 4 20060801 SupportPerson? LDN LDN OS Mrs. Push User can not find the on button   It was stolen         5   L 20060801    
  Closed 2 20060731 SupportPerson? NYK NYK Desktop Mr Clueno User has no clue how to use the system   User xyz called. He needs assistance   1) Educate the user on how to use function. 2) Update help text 9:00 1h 5 10 TBD 20060731    
Topic revision: r2 - 16 Jan 2009 - 16:26:47 - TWikiAdminUser
 
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